Return/Replacement Policy

Welcome to Pooja Sales. We strive to ensure your satisfaction with every purchase.  Please review our policy to understand the terms for the items.

We are proud that all our shipments go through 2 levels of packaging and 2 levels of inspection before dispatch. WE DO NOT ACCEPT RETURNS. The chance of damage is very rare. However, in case if there is any damage, here’s how you can get a replacement:-

• As we deal in products like paper, paints, and other art and craft items, these are sensitive materials that may not be suitable for resale once opened or handled. So we do not provide returns of the products, only replacement is allowed.
• Pooja Sales offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation, missing parts or accessories, defective, or different from its description on the product detail page on the website.
• Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.
• The replacement window is for 7 days from the date the order is delivered to you.
• For any damaged or incorrect product received, you must contact us within 24-48 hours of delivery.
• Before confirming an replacement, we would require proof of defect in the product in the form of a photo or the unboxing video.
• Kindly share the unboxing video so that we can get it checked and assist you accordingly.
  
• In case the product you have returned is out of stock, we will provide you with a coupon code equal to the value of the product you purchased. The coupon code will be sent to you via email and can be used to purchase anything of that value from the online store.